Shipping and Return Policy
We want you to be totally satisfied with your FloraVelo purchase. If, for any reason, you’re not satisfied – you may return the unused, unwashed product with original hangtags attached for a full refund or exchange within 30 days of your order.
* To return or exchange an item to FloraVelo, please follow the instructions below:
- We will notify you via e-mail when we have received your package and processed your return or exchange.
- Refunds for returned items will be credited to your original payment account, excluding shipping charges, within 7 to 10 business days.
- Exchanges will be processed with free shipping for the new items ordered.
Fill out the Return/Exchange form provided in your original shipment and mail it to the address on the form (if you don't have a return form, contact us and we will e-mail you a copy of the form).
We recommend that you ship with a tracking number as we are not responsible for items lost during shipping. Please note, return shipping is at your expense.